Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason. This applies to both monthly and yearly plans, and to your first payment as well as renewal payments within that 30-day window.

How to request a refund

Refunds are processed by our payment provider and reseller, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net and use the order details from your purchase receipt, or contact us at support@winecellarcompanion.com and we will help you.

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and are typically a few business days.

Cancelling your subscription

You can cancel at any time in the app under Settings. Cancellation stops future renewals and you keep full access until the end of the period you have already paid for. Your wine collection stays in your account and remains readable on the free plan.

Requests after 30 days

If more than 30 days have passed, contact us anyway. We review requests individually and handle problems such as a duplicate charge, a subscription you believed was cancelled, or a technical fault that prevented you from using the Service in good faith.

Statutory rights

This policy is in addition to your statutory rights as a consumer, including any right of withdrawal under EU and Swedish consumer law. Paddle's own Refund Policy also applies to purchases made through the checkout.